ASQ Quality Press
March 13, 1997
H. William Dettmer goes beyond the Theory of Constraints introduced by Eliyahu M. Goldratt in his best-selling books The Goal and It’s Not Luck. Dettmer describes the action steps that follow this theory and shows, step-by-step, how to effectively manage change in any organizational system, at any level.
Much of the content of this book focuses on the author’s understanding and interpretation of Goldratt’s logical Thinking Process. He clarifies the five focusing steps of the theory and teaches the mechanics of all the thinking tools. Using this book, you can determine what to change, what to change to, and how to make change happen.
- Understand how to use the great power and versatility of the thinking tools
- Construct logic trees with ease, guided by illustrations that show virtually every aspect of the tools’ use
- Use as a text for training or graduate management courses
Loaded with application examples, these unique problem-solving tools will teach you how to analyze and solve problems and to resolve conflict with win-win solutions.
H. William Dettmer has 20 years of leadership and management experience in operations and logistics environments and is a successful manager of multi-million-dollar projects and contracting activities. He is an adjunct faculty member at the University of Southern California and has taught extensively at the graduate level on the topics of the Theory of Constraints, total quality management, project management, systems analysis, management control systems, and organizational behavior and development. Dettmer earned a bachelor’s degree from Rutgers University and a master’s degree from the University of Southern California.