May 1, 1994
Internal problems are not always bad. In fact, a manager should not necessarily try to solve all the internal problems within his or her department or company. Although intervention may help things for the moment, in the long run it may inhibit true problem-solving change. And change is the real goal. Through change comes real hope for improvement.
In The Unshackled Organization, consultant and management professor Jeffrey Goldstein examines new territory with his exploration into how change happens within an organization. Using leading-edge scientific and social theories about change – including non-linearity, far-from-equilibrium states, chaos theory, and system dynamics – he shows that only through self-organization can natural, lasting change occur.
The theory behind self-organization comes from the idea of allowing and even amplifying unpredictable fluctuation rather than abolishing or controlling it. In other words, don’t fight it! Change imposed from above often is not accepted with open arms by employees. But out of the chaos of self-organizing change will come long-lasting, structural improvements instead of short-term, Band-Aid solutions.
This is a dramatic new way of looking at change, one that means rethinking how change happens within an organization and how to encourage the process. This book is a pragmatic guide for managers, executives, consultants, and other change agents, filled with real-world examples about diverse types of changes in a variety of business and service organizations. This is information you can start using today to support true change within your organization.
Jeffrey Goldstein, Ph.D., is a full-time faculty member in the Department of Administrative Sciences, Schools of Business, Adelphi University. As a consultant to many public and private businesses, Dr. Goldstein helps organizations bring about deep-rooted change.