The subject of business processes has received an exceptional level of attention in recent years. There is a sense that a fresh way of looking at management methods and business is desirable; indeed it is perhaps critical for the survival of some organizations.
The level of attention, and accusations of ‘hype’ tend to obscure a genuine underlying social and business movement. Magazine racks and bookshelves are full of the thoughts of visionaries commenting on society at large as well as those focusing on trends in management – writers such as Alvin Toffler, Charles Handy, Michael Hammer, James Champy, Robert Waterman, Robert Heller and many others. Change is everywhere and the efforts of these visionaries and indeed all those in the ‘business’ of management are having profound and very real effects on everyone.
This book is for those who are convinced that a strong philosophy with the corresponding methods and techniques are needed to control the change. Management has been considered more than an art than a science. Jacques Hale hopes that the skill and intuition of good managers can be complemented with a systematic understanding of the generic mechanisms behind organizations, so that sustainable and resilient business processes can be designed.
Dr. Jacques Hale is a director of Business Concepts International Ltd., a consultancy specialized in developing and applying leading-edge business process design methods and tools. He specializes in the application of advanced analytical methods and information technology techniques to management issues and business process engineering. Prior to this he headed the BPR group of Virtual Software Factory Ltd. and spent several years as a technical consultant for many companies in the UK and the rest of Europe, including Systematica, Coopers & Lybrand, and BSO.